Smoother Handoffs Between AI and Human Agents
Jun 10, 2026 · 2 min read
[Multi Agent Handoff Update photo]
Not every call should end with the AI agent — some need a human, and until now, that handoff meant the customer repeating themselves from scratch.
With this update, a live handoff carries the full conversation context to the human teammate picking up — what the customer asked, what's already been resolved, and what's still outstanding.
It works across voice and WhatsApp, and it's on by default for every plan with a connected team inbox.
Let's tailor it to your business
We'll set everything up for a smooth launch — without the complexity.
Prefer to talk? Talk to Sales
No credit card · No technical setup