New: A Redesigned Analytics Dashboard
Jul 8, 2026 · 3 min read
[New Analytics Dashboard photo]
The old reporting view answered 'how many calls did the agent handle' and not much else. The new dashboard answers the question teams actually ask us: is this working?
You'll now see call deflection rate (how many calls never needed a human), after-hours coverage (how many happened outside business hours), and average handling time, broken down by day, week, or custom range.
It's live for every plan today — no setup required. Head to your dashboard's Reports tab to see it.
Let's tailor it to your business
We'll set everything up for a smooth launch — without the complexity.
Prefer to talk? Talk to Sales
No credit card · No technical setup