Privacy Policy

1. Introduction

Wabel Information Technology Company ("Wabel", "we", "us", or "our") is committed to protecting the privacy and security of personal data. This Privacy Policy explains how Wabel collects, uses, stores, processes, discloses, and protects personal data when you access or use Wabel's website, platform, AI-powered voice, WhatsApp, chat, and related services (collectively, the "Service"). Wabel provides its services primarily to businesses and organizations (B2B). This Privacy Policy applies to personal data that Wabel processes in connection with its own business activities and, where applicable, personal data that Wabel processes on behalf of its business customers. By using the Service or providing personal data to Wabel, you acknowledge the practices described in this Privacy Policy.

2. Company Information

The Service is operated by: Wabel Information Technology Company, Kingdom of Saudi Arabia, Riyadh, Al-Nafal District, Salman Al-Farsi Street. Email: hello@wabel.ai. Website: https://wabel.ai

3. What Personal Data We Collect

3.1 Account and Business Information

Depending on how you use the Service, we may collect:

• Full name
• Email address
• Mobile or telephone number
• Company or organization name
• Job title or role
• Login and authentication information
• Company address
• Tax identification information
• Billing and invoicing information
• Payment-related information
• Other information necessary to create and manage your account

3.2 Technical and Usage Data

We may automatically collect technical and usage information when you access or use the Service, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Device and browser identifiers where applicable
• Pages or features accessed
• Login and activity information
• Service usage information
• Other technical information generated through your use of the Service

4. Voice Calls, Conversations and AI Data

4.1 Voice Calls

When you use Wabel's AI-powered voice services, the Service may process information relating to telephone calls made or received through the platform. This may include:

• Telephone numbers
• Call recordings
• Audio data
• Call transcripts
• AI-generated summaries
• Call dates and times
• Call duration
• Call status and related metadata
• Other information generated in connection with a call

Call recordings, transcripts, summaries, and related information may be stored as part of providing and operating the Service.

5. Customer Data and Our Role as a Processor

Wabel's business customers may use the Service to communicate with their own customers, leads, employees, or other individuals. In these circumstances, the business customer generally determines why and how the relevant personal data is processed. Depending on the applicable data protection law and the specific relationship, the customer may act as the Controller, while Wabel may act as a Processor processing personal data on the customer's behalf and according to the customer's instructions. Such data may include telephone numbers, names, call recordings, transcripts, summaries, messages, chat content, and other information submitted or generated through the Service. Our business customers are responsible for ensuring that they have an appropriate legal basis and any required notices, permissions, consents, or other authorizations necessary to collect and process such data and to use the Service for those purposes.

6. How We Use Personal Data

We may use personal data for the following purposes:

• To create and manage accounts
• To provide, operate, maintain, and improve the Service
• To provide AI-powered voice, communication, and related functionality
• To process and manage transactions, billing, and payments
• To authenticate users and maintain account security
• To provide customer and technical support
• To communicate with you regarding the Service, your account, security matters, and administrative matters
• To monitor and analyze Service usage and performance
• To detect, prevent, and address fraud, misuse, security incidents, and technical issues
• To comply with applicable laws and regulatory requirements
• To establish, exercise, or defend legal claims
• For other purposes that are compatible with the purpose for which the data was collected or otherwise permitted by applicable law

7. Sharing and Disclosure of Personal Data

We may disclose or provide access to personal data where necessary to operate the Service or for the purposes described in this Privacy Policy. This may include sharing data with:

Service Providers — Wabel uses DataQueue as its white-label technology service provider. DataQueue may process information on Wabel's behalf as necessary to provide the underlying technology and services. We may also use other service providers in the future where necessary to provide, secure, maintain, or improve the Service. Where appropriate, we require such providers to process personal data only for authorized purposes and to apply appropriate safeguards.

Business Customers — Where Wabel processes personal data on behalf of a business customer, we may process and disclose such information according to the customer's instructions and applicable contractual arrangements.

Legal and Regulatory Authorities — We may disclose personal data where required or permitted by applicable law, regulation, court order, governmental request, or legal process, or where necessary to protect our rights, property, security, or the rights and safety of others.

Business Transactions — Personal data may be disclosed as part of a merger, acquisition, financing, restructuring, sale of assets, or other corporate transaction, subject to applicable legal requirements.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, provide the Service, comply with applicable legal and regulatory obligations, resolve disputes, enforce agreements, and protect our rights and security. The actual retention period may vary depending on the type of data, the purpose of processing, the customer's configuration of the Service, applicable contractual requirements, and legal obligations. Where Wabel processes data on behalf of a business customer, retention may also be determined by the customer's instructions and applicable contractual arrangements. When personal data is no longer required, we will take appropriate steps to delete, anonymize, or otherwise dispose of it in accordance with applicable law and our operational requirements.

9. Data Security

Wabel takes reasonable technical, organizational, and administrative measures designed to protect personal data against unauthorized access, use, disclosure, alteration, loss, or destruction. The measures we use may include access controls, authentication mechanisms, security monitoring, and other safeguards appropriate to the nature of the data and the risks associated with its processing. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. International Data Transfers

Depending on the Service infrastructure and the location of our service providers, personal data may be processed or stored outside the Kingdom of Saudi Arabia. Where personal data is transferred outside the Kingdom, Wabel will take the measures required under applicable Saudi data protection laws and regulations concerning transfers and disclosures of personal data outside the Kingdom. This may include applying appropriate safeguards and ensuring that the transfer does not conflict with applicable legal requirements.

11. Cookies and Similar Technologies

Wabel may use cookies and similar technologies on its website and Service. These technologies may be used to:

• Enable essential website and Service functionality
• Maintain sessions and user preferences
• Understand how users interact with the website and Service
• Improve performance and user experience
• Maintain security
• Support other permitted purposes

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website or Service. Where required by applicable law, Wabel will obtain the necessary consent before using non-essential cookies or similar tracking technologies.

12. Your Privacy Rights

Subject to applicable laws and regulations, you may have rights regarding your personal data, including the right to:

• Know about the processing of your personal data and the purpose for which it is collected
• Request access to your personal data
• Request correction of inaccurate or incomplete personal data
• Request deletion or destruction of personal data where permitted by applicable law
• Request restriction of processing where applicable
• Object to certain processing activities where applicable
• Withdraw consent where processing is based on consent
• Exercise any other rights granted to you under applicable data protection laws

The availability and scope of these rights may depend on the circumstances and the applicable legal framework. To exercise your rights or submit a privacy-related request, contact us at: hello@wabel.ai

13. Direct Marketing

Where Wabel sends marketing communications, we will do so in accordance with applicable laws and regulations. You may request to stop receiving promotional communications by following the unsubscribe instructions included in the communication or by contacting us at hello@wabel.ai. We may continue to send non-promotional communications that are necessary to provide the Service, manage your account, address security matters, or communicate important administrative information.

14. Children's Privacy

The Service is intended for businesses and professional users and is not directed to children. We do not knowingly seek to collect personal data from children in connection with the Service. If you believe that a child has provided personal data to Wabel, please contact us at hello@wabel.ai so that we can take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, data processing practices, legal requirements, or other relevant circumstances. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy. Where required by applicable law, we may provide additional notice regarding material changes. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or Wabel's processing of personal data, please contact us: Wabel Information Technology Company, Kingdom of Saudi Arabia, Riyadh, Al-Nafal District, Salman Al-Farsi Street. Email: hello@wabel.ai. Website: https://wabel.ai